The most Frequently asked questions:

After seven decades, many improvements in materials and manufacturing techniques and modifications by a number of manufacturers, almost no one of the modern classics looks like it did when it was first presented.

There is nothing like an "original", while we are talking about new furniture. Regardless from whom you might buy it, at whatever price, it will always be nothing but a copy !

You won't be able to find any relevant one, even if both makes are standing side by side. Our products meet the same high quality standards, than much costlier ones.

Of course we do not stamp metal frames with serial numbers nor do we issue "certificates of authenticity".

Sorry, we deliberately do not issue any printed material. We can only keep up our pleasantly low price level by radically saving on marketing expenses and manpower resources.

We firmly believe in the marketing power of the internet and in our fair policies and good service. You may however visit our *very* small showroom near Siena, should you ever travel to Tuscany. Have a cup of espresso and a chat with our nice ladies and test a small selection of our products.

Q: What can I do if I am unhappy with my purchase ?

In first place, we are pretty confident of being able to fully satisfy you !

This is why we promise to take all goods back, whenever it should happen that a customer really feels unhappy with them. We do not charge a restocking fee either.

Simply give us notice within seven days after receipt of delivery. Due to the events of September 11th, our freight forwarders must no longer handle goods that have not been cleared by an FAA approved clearing agent. Please contact us, so that we can provide you with contact details.

Of course your credit card charge will be reversed as well.

Your credit card will be charged, but when we hand the shipment to our transport companies for delivery.

Q: Can you send me some leather samples ?

Yes, we will be happy to do that, if you specify the article it is meant for and the colors you need to see. Again: we are scrooge in marketing expenses and do not send the whole set, while only two color samples are needed.

Any shipment to overseas (we are located in Europe) will be effectuated by air cargo and our shippers promise a lead time of 8 days form door to door. Within Europe we ship by truck, which takes about the same time.

Q: Where are you located and how can we contact you ?

Our logistics and customer support divisions are located in Siena, Italy.
For all inquiries, feel free to call: +34 646 180 867

Snail mail adress of steelform.com in Italy:
steelform.com
Customer Support & Logistics
Via Della Resistenza 67
53135 Badesse (Siena)
ITALIA